At IPTV Canada, customer satisfaction is our top priority. We strive to deliver a high-quality IPTV service, but we understand that issues may occasionally arise. This refund policy outlines the conditions under which refunds may be granted in a fair and transparent manner.
This policy applies to all purchases made directly through https://buyiptvcanada.com. By purchasing any IPTV service or subscription, you agree to the terms outlined below.
Conditions for Refund Requests
Refunds may be granted under the following circumstances:
- Technical issues that prevent usage: If the IPTV service does not work at all on your device and our support team is unable to resolve the issue after reasonable troubleshooting efforts.
- Refund request timeframe: Requests must be submitted within 7 days of purchase. Refunds will not be issued after this period, regardless of the reason.
- Support collaboration required: Customers must work with our technical support team to try all possible solutions before a refund is considered. Refusing to cooperate may result in denial of the request.
Cases Where Refunds Will Not Be Granted
Refunds are not applicable in the following situations:
- Issues caused by incorrect setup or configuration on the user’s side
- Extended usage of the service before reporting an issue
- Internet problems or VPN usage affecting service performance
- Incompatibility with your device or app not verified before purchase
- Misuse or abuse of the service
IPTV Canada reserves the right to deny refund requests that fall under these conditions.
How to Request a Refund
To request a refund, please send an email to our support team including:
- Your full name and the email used for the purchase
- Your order ID or transaction number
- A detailed description of the issue and the troubleshooting steps you have already taken
Send your request to: support@buyiptvcanada.com
Subject line: Refund Request – [Order ID]
We aim to respond within 1 to 3 business days.
Refund Method
If approved, refunds will be issued via the original payment method used. Depending on the payment provider, it may take between 5 to 10 business days for the refund to be credited.
Digital Services
Since our IPTV services are delivered digitally, there are no physical products to return. This refund policy applies exclusively to digital services.
Subscription Cancellations
You may cancel your subscription at any time. However, cancellation does not guarantee a refund unless it meets the criteria outlined in this policy.
Changes to This Policy
We reserve the right to modify this refund policy at any time. All changes will be published on this page. We recommend reviewing this page regularly.
Last Updated: July 10, 2025